Owner FAQ

We can start advertising your property within 24 hours after signing the management contract.

We operate on a performance-based pricing model, which means we are only paid when you are paid. Our standard fees are structured as follows:

• Monthly Management: Costs start at 10% of the collected monthly rent.
• Leasing Fee: An additional 25% of the first month's rent applies when we secure a new tenant for your property.
• Renewal Fee: We do not charge a lease renewal fee.

We reward growth and larger portfolios. If you have multiple properties or a high total monthly rent roll, you may qualify for a tiered discount that lowers your monthly percentage.

Our goal is to find suitable tenants as soon as possible. In order to do this, we use various advertising platforms. A nice property priced correctly usually rents in 2 weeks.

Tenants pay the application fee. We use this fee to enable credit checks.

We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.

We have different payment methods: mail, office delivery, or online payments.

Yes, we can agree to make direct deposits to your preferred bank account.

Yes, we screen all the prospective tenants. The screening process covers a variety of tests. These include criminal history, credit checks, and employment verification. The tests have been chosen to lower the risk of admitting problematic tenants.

Please check with your insurer to make sure that you can keep your current coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters need to have adequate renters insurance. This greatly helps to solve emergency issues.

First, your tenant needs to successfully go through the screening process. When that goes well, they are obligated to pay the full security deposit. Also, they will get an appointment to sign the lease agreement. They need to read through the legal document and agree with all the terms.

Sometimes, there are extra fees involved such as a pet deposit. In this case, they need to settle all of these things when signing the agreement.

When your tenant moves out, we thoroughly inspect the property's condition. Repairs will be completed as necessary and charged to the tenant. They will receive a security deposit disposition along with the returned security deposit.

We complete a move-in video inspection before the tenant moves in. We then inspect the unit 3 months after a tenant moves in and then every 6 months. This is at no cost to you.

When tenants move into your property, all tenant utilities will be in their name. Some types of utilities could be catered for by the properties. For example, trash collection or water. All the owner's utilities stay attached to their name. These utilities get submitted to the office for payment. Of course, your regular cash flow statement includes the utilities.

Our lease agreements contain strict rules about rent payment delays and failures. Tenants have to quickly pay the late fees after receiving a 3-day notice. Continuing payment default may result in eviction.

We will repair all damage using our licensed and professional vendors. Before the repairs begin, we'll inform you of the details. When we receive your permission, we'll begin the work at the earliest moment possible. All maintenance and unexpected repairs are done using high-quality vendors at their best price.

You are able to access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses.

Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects. Over 70% of renters have pets.

We forbid smoking in all rental properties. If we find evidence of smoking, then the tenants have to pay for any relevant damages.

No, property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.